Accessibility & accommodations

Training every person can complete.

Lifeline National Institute is committed to making emergency response education usable for learners with disabilities. Voice reading, adjustable text, keyboard-only navigation and untimed assessments apply to every certification, module and exam.

Works on your device
  • Desktop, tablet and mobile browsers
  • Built-in browser voices — nothing to install
  • Your settings are remembered on this device
  • Large text follows you into every exam

What is available

Accessibility is built into the product rather than bolted on, so no learner has to ask for the basics.

Read aloud everywhere

Course modules, every exam question and every result can be spoken with adjustable volume and speed.

Text size control

Enlarge text across the whole site, from course reading to the certification exam.

Full keyboard access

Every module, answer option and button is reachable and operable without a mouse, with visible focus.

Screen reader friendly

Semantic headings, labelled form fields, grouped exam questions and announced results.

Untimed assessments

Exams are self-paced with unlimited retakes, so no accommodation request is needed for extra time.

Alternative formats

Need large-print or screen-reader-ready materials? Request them and we will send them to you.

Using voice in courses and exams

  1. 1

    Open any course or exam

    The learning center carries the same accessibility controls as the rest of the site.

  2. 2

    Press Listen on a module or question

    Each module and every exam question has its own listen button so you can hear just that part.

  3. 3

    Set your volume and speed once

    Your reading settings are saved on this device and apply everywhere, including the exam.

  4. 4

    Use the Accessibility button

    The button at the bottom-left corner reads any page aloud and opens the full settings.

Reading and text settings

Saved on this device and applied to every course, module and exam.

Choose the voice used for course content and exams.

Text size

Enlarges text across the whole site.

Accessibility statement

We build this platform against the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Our pages use real headings, labelled controls, keyboard focus states and colour contrast checked against the AA thresholds.

Certification exams are untimed and can be retaken at no cost until you pass, so timing accommodations are never required. Every question and answer option can be read aloud, and results are announced to assistive technology.

If any part of a course or exam is not usable for you, or you need materials in another format such as large print or a screen-reader-ready document, contact us and we will provide an equivalent way to complete your training at no extra charge.